Since the wine industry is simply jonesing to court the Millennial generation (those peeps born between 1980-2000) as the next generation of wine consumers, I thought it might be fun to just start interviewing some Millennial friends for their honest opinions!
Winery marketing departments…are you present? Bueller? Bueller?
First up is Matt..a smart, fun, hardworking and über-responsible kinda guy.
Before we get started, for future Wine 2.0 shenanigans like this interview, I’d much appreciate your vote for my Murphy-Goode video application. (All it requires is your e-mail address for a confirmation link. NO SPAM…scout’s honor.)
THE INTERVIEW
First off, thank you, Matt, for sharing some time away from your fascinating Millennial life.
You’re very welcome.
1. How old are you and how often would you say you buy wine?
I am 22 years old, and still kickin’. I’d say my wine purchasing is fairly frequent. I try to keep at least a bottle of red and a bottle of white on hand most of the time. You never know who might stop by.
2. Have you ever purchased wine online, directly from a winery or online retailer?
I haven’t. I haven’t been drinking wine long enough to have any hard-won brand loyalty so I usually just buy from the grocery store or BevMo. But if there was a wine that I was really a fan of that was only available regionally, I would definitely consider ordering. Otherwise, why wait a week for what you can drive down the street to get?
3. How do you decide which wine(s) to buy if you’re at a store?
Well, I’m a college kid [Cal State University, Long Beach] so for casual wine drinking, price is a major factor. However, that’s not always the case. A lot of times I’ll get wine recommendations from family friends or friends’ parents and am willing to spend some extra to try a really good wine. Also, when I’m just browsing the wine section to try something new, bottle design is a fairly major determinant. It may not affect the taste, but a well-designed bottle just seems to make it more fun!
4. And your super-cool Millennial friends, what is their relationship with wine? What place does the grape serve in their lives?
That’s hard to quantify. Believe it or not most of my friends (young twenty-somethings) are fairly regular wine drinkers. The occasion and brand often varies but I think a lot of the attraction is the idea of wine and its surrounding culture.
5. Do you all serve wine at parties? Or only holidays/fancy functions?
Usually at your average weekend house party, the only wine being served is from a box (Wine .5, if you will) but wine definitely has its place in the social life of the twenty-something set. Of course, fancier functions and nice dinners, etc. call for some good wine; but for me, wine with friends over a movie or going hot-tubbing is just as much a common thing. Just last night some friends and I went through a few bottles of wine and a couple good six-packs of beer watching the Lakers game.
6. Did anyone influence you to try wine or first discover it?
Wine was always served at family gatherings growing up, and my mom is a bit of a wine enthusiast as well. There was never a pressure to become a wine lover, but I think just the fact that it has been a part of my family has at least subconsciously led me to want to try it.
7. What could a winery do, if anything, to influence your decision-making?
Well, for buying in a store I think my criteria are pretty stagnant: reasonable price, fun bottle, and word-of-mouth definitely helps.
If a winery that I were visiting were looking to win my business, the best way in my book, besides good wine, is a friendly, knowledgeable tasting room staff. I recently took a trip to Paso Robles to do some wine-tasting and I tried some great wines that I chose not to buy because the tasting room staff [had already] decided that people in my age group weren’t going to bring them any business.
On the flipside, there were a few wines [at other wineries] that I bought that were a bit out of my normal price range because the staff was so friendly and willing to educate a burgeoning wine lover about their product.
Awesome, Matt. Thanks for your time! I’m now going to look up half the words you used.
Of course, this is only one wine consumer’s perspective, but I think Matt is fairly representative of many other wine consumers. If anything, he’s a more sophisticated wine buyer than others his age.
What conclusions did you draw from Matt’s responses? Any major questions I missed that you’d like to see answered in future interviews?
(And don’t forget to vote!)






18 Comments
June 16, 2009 at 10:23 am
Strange …. this all sounds so familiar.
June 16, 2009 at 10:34 am
I know, right?
Like if Matt’s is a strong Millennial perspective out in the universe…then you and I both speak their language.
June 16, 2009 at 10:36 am
Great interview, thanks for the insights. If you weren’t drinking wine, what would you drink? Spirits? Imported beer? Just curious.
June 16, 2009 at 12:24 pm
Hi Carol,
Thanks for the comment and the RT. I look forward to working with you in the future.
And good follow-up question – I’ll include in future interviews and see what Matt thinks for this one.
June 16, 2009 at 11:26 am
Awesome interview Todd. . . very interesting to see how things work for the younger side of the Millennial spectrum. I’m curious to see what people on the older side of that same spectrum would have to say. I guess it’s a difference between aspiring wine lover, and educated wine maven?
June 16, 2009 at 12:32 pm
Hi Lindi!
Good question. My guess would be that the older side isn’t too much different in terms of price points and the like since that other end of the spectrum is only 7-ish years older. That’s being very technical about the Millennial definition, though.
Lemme see if I can’t round someone up near the 29 range next.
June 18, 2009 at 6:31 am
My niece Michelle Keller runs our Marketing department at Keller Estate. She was born in 1983 and would be great to interview! We have just started a club called 1983, aimed for the millenial generation who appreciates wine and wants to have some great wines delivered to them throughout the year but can´t spend too much. Her contact is: michelle.keller@gmail.com
June 18, 2009 at 10:22 am
Hi Ana,
I LOVE the idea of the 1983 club. I’m guessing you don’t have to show proof of (Millennial) age to join?
Or maybe you do!
I can’t tell you how many wineries I would probably check out if there were a more economical club option. Of course, I’d probably want to have visited the winery first to make sure we’re on the same palate, as it were.
I’ll reach out to Michelle today.
Thanks again!
June 18, 2009 at 11:14 am
Actually you do have to be born after 1971 to join our club. We have had people give it as a graduation or wedding gift too. So as long as you are under that age and above 21, your game!
June 18, 2009 at 1:21 pm
Fair enough, I say.
1971 gives enough latitude to pull in quite a few pre-Millennials, too, I imagine.
June 16, 2009 at 11:51 am
Great interview. Would love to know if Matt has been to any structured tastings at local wine shops or restaurants and what he thought of them.
We do a regular Friday night tasting workshop and it’s interesting to see which topics attract different age groups/wine experience levels. The only one so far that’s had broad appeal from 21-60 something was a class on Sake’.
On some of the classes that tend to attract an older crowd, I’ve wondered if the Millennials not coming was simply a lack of interest or some perception that they’d feel out of place
June 16, 2009 at 12:42 pm
Yes, yes…more great questions to add. Thanks!
Sake. I can see how that would be a draw since I think it still borders on the “exotic” and has a bit of fun cachet to it.
Quick question for you: Do you promote wines from a particular region? Or particular varietal? And have you tried a “5 Things You Should Know about Reds” or whites type thing?
Clear and digestible (pun intended) in terms of goals and expectations seems to win the race these days.
June 16, 2009 at 7:29 pm
Todd,
Very nice interview… two things really stood out for me: hot tubbing (yeah, baby!) with wine and crappy tasting room service (yet again).
One of the keys is definitely creativity in determinig how/where wine can be part of everyone’s life, millenial or other…
June 16, 2009 at 10:01 pm
Hey Ed,
Yeah, I was talking to someone today about the relevance of great tasting room service.
Granted, people will be people the world over and you don’t want to have a tasting room full of saccharine Disney-esque employees (or maybe you do!), but considering how the service there can directly translate into moving your highest profit margin bottles and wine club memberships, you can’t afford NOT to excel at customer service, I would think.
I know a group of my friends have certainly passed on buying wine based on service or attitude.
June 17, 2009 at 5:43 am
I also think there is a situation that is similar to what I see in banks but is getting improved focus: not sharing customer growth and retention strategies with the front line.
My guess, is that the folks in the tasting room are just bottle jockeys and have no idea of their “target market” or understanding of how their interaction affects the business… or maybe this particular winery wasn’t targeting millenials, yet… who knows.
By the way, be careful with the Disney correlations, I used to be a cast member circa 1989-90 pimpin the ice cream at Epcot… yeah-boy!
June 17, 2009 at 9:24 am
I know you’re not lying about the Disney thing since you called yourself a “cast member.”
I worked for Disney when they owned Movies.com, but as a contractor I don’t think they gave me that title. *sigh*
June 26, 2009 at 4:29 pm
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